1. Introduction

JilitoEx Courier Services ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or mobile applications (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We collect various types of information to provide and improve our Services to you:

Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name and contact details (email, phone number, address)
• Business information (company name, title)
• Payment information (credit card details, billing address)
• Government-issued identification for verification purposes

Shipment Information

When you send or receive a shipment, we collect:

• Sender and recipient details (name, address, phone number)
• Package details (contents, weight, dimensions, value)
• Shipping preferences and special instructions

Technical Information

When you use our website or mobile apps, we may collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location information (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your shipments, provide tracking updates, and manage your account.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Communication: To send service updates, delivery notifications, and marketing communications (with your consent).
• Payment Processing: To process payments and prevent fraudulent transactions.
• Service Improvement: To analyze usage patterns and enhance our Services.
• Legal Compliance: To comply with applicable laws, regulations, and customs requirements.
• Security: To protect against fraud, unauthorized transactions, and security threats.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data during transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data center facilities
• Employee training on data protection practices

Despite our efforts, no security measures are 100% effective. We cannot guarantee absolute security of your information but we commit to promptly notify you and relevant authorities in the event of a data breach.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With partners who perform services on our behalf (payment processing, IT services, delivery partners).
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Marketing: With third parties for marketing purposes.
• Recipients and Senders: Sharing necessary shipment information between senders and recipients.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Your Rights

Under applicable data protection laws, you have rights regarding your personal information:

• Access: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data under certain circumstances.
• Objection: Object to processing of your data for direct marketing.
• Restriction: Request restriction of processing under certain conditions.
• Portability: Request transfer of your data to another organization.

To exercise these rights, please contact us using the information in Section 8. We may require identity verification before fulfilling your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are based on:

• The nature of the information
• Legal requirements for record-keeping
• Operational needs
• Statutes of limitation for legal claims

Typically, we retain shipment records for 7 years to comply with tax and customs regulations. Account information is retained while your account is active and for a reasonable period afterward.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes, we will revise the "Effective Date" at the top of this policy.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. Your continued use of our Services after changes have been posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: